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Support  > VOIP 

VOIP support
For help with your VOIP setup, please call us at (360) 647-0785, option 1.

Polycom Soundpoint IP 335 telephone manual:
Optional phone number (DID) services
Outbound caller ID Name:
For a $10 one-time setup fee per phone number, you may add a 15-character "outbound caller ID Name" to be sent to the remote party when you call them. This takes a couple weeks to start working after ordering.

Directory listings:
For $5 one-time setup fee per phone number, you may get listed in the "411" directory assistance database which also gets you on some online directories. For listings in printed phone books, we're sorry to have no way to do this, and you'll need to negotiate with the phone book publisher directly.

Failover (no fee):
In case of network trouble, your phone numbers can be forwarded to a number of your choice, such as a mobile phone.  

E911 (required, no fee):
We setup your number for emergency calling. We will attempt to send your physical address to the dispatcher if you call 911. Please do not dial 8+ or 9+ and then 911.  We do not guarantee the 911 call will go through, and if it does, the dispatcher may not see the physical address, and you might need to say it. To test that your 911 works, please dial "811" instead, which will read your caller ID to you.
Whats New?

2010.11.01 Digital telephone & PBX services expanded
Over the summer of 2010 OpenAccess has rolled out digital telephone service for ourselves, affiliated companies and a few customers who were willing to be 'guinea pigs'.  Overall things went better than we expected and we are now opening up our digital telephone service plans to more customers.

2010.10.21 IPv6 Transition
OpenAccess will be having a mid range time line for adoption and implementation of IPv6.  As most people know who are reading this, there is a certain 'chicken & egg' problem with IPv6 in as much for any organization to move to IPv6 requires that other organizations have moved to IPv6.

2010.07.15 NAS.COM wholesale VPS and WebHosting services
This fall, OpenAccess will be re-purposing the '' domain name to provide VPS and WebHosting services, primarily wholesale to web developers. If you have an e-mail address, or a personal website located at, those services will continue be supported although we will not be accepting new accounts.

2010.02.22 Joomla auto install wizard now available.
Due to popular request, we now have a Joomla auto-installer available on our newer cPanel® servers.  This allows customers to quickly and easily install Joomla on their website.  The auto-installer is available under the 'site software' section in the administrative interface of your webhosting account.

2009.10.25 OpenAccess begins internal testing for Windows 2008 Server hosting solutions.
OpenAccess is happy to finally be able to announce that we are beginning internal testing of cPanelŽ/Enkompass as a platform for our customers to be able to deliver Windows(c) 2008 Server solutions on.

2007.09.26 Changes in paper billing system.
Effective January 1st 2008 we will be doing what most of our competitors have been doing for years and adding a $1.00 surcharge for paper invoices.

2007.05.30 New web servers in production.
In May we got two new web servers in production. These machines are based out of our facilities in Seattle and were needed as we have about hit capacity on our existing webhosting infrastructure.

2007.03.15 Additional nationwide and global network capacity added.
OpenAccess is glad to announce that we have put into production a new circuit providing us with direct Tier-1 nationwide and global Internet transport.

2007.01.17 Verizon DSL speed upgrades complete
Today we did the work to convert all NAS.COM customers over to our faster connection into Verizon. Everybody should be seeing performance increases.

More News...

(c) 1998-2012 OpenAccess Network Services
P.O. Box 4220, Bellingham, WA 98227
Bellingham/Whatcom (360) 647-0785 Toll Free: (800) 882-4979

OpenAccess is now part of the family.