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Support  > DSL  > QWest  > Service Installation 

Qwest DSL Service Installation


Before attempting installing the DSL make sure that:

1. DSL service has been activated. You can begin set up after 5 p.m. on the due date for your high-speed Internet service.

2. You have received a modem install kit in the mail

What's included in the kit?

Your kit includes the following items:

  • Qwest modem with built-in wireless gateway ? actual model may vary
  • Cables to connect the modem to your computer
  • Four phone filters (three in-line and one wall mount)
  • Installation CD with step-by-step instructions for the complete installation process

It is not necessary to use the installation CD to setup the DSL. OpenAccess actuallu encourages you NOT to use the installation CD instead follow the steps as outlined below:

Step 1
unplug the phone and fax cables and attach the phone filter (also called micro filters) before plugging them back into the phone jacks. When phone filters are not used, or not installed correctly, you'll experience static on your telephone line so you want to make sure you use a filter for each phone you have connected at your house.

Step 2
plug the ethernet cable from the modem kit into your computer and the DSL router. If you do not have a ethernet card in your computer you will need to use the USB cable which is also to be found in the kit.

We recommend using Ethernet connection rather than USB when possible. Why is an Ethernet connection recommended over USB?
Ethernet connections utilize faster and more stable technology than USB connections.

Make sure any external dialup modem is not plugged in to your computer.

Step 3
On your computer go to network settings and set the TCP/IP to DHCP. Reboot computer.

Step 4

Type ? in the address field of your Web browser to access the DSL Modem home page. This is where you update the settings for the modem.

Set the connection type to PPPoA

Set the username and password to whatever your OpenAccess technician tells you.

Power cycle your modem and you should be online.

For more support on various modems including wireless modems go to Qwest's modem support page.

To set up laptop access to your wireless enabled DSL modem you will need to open the network settings on your laptop and then set the TCP/IP to DHCP. When prompted for the WEP key enter the key which you can find on a sticker on the DSL modem. You can either use the default 64 BIT (10 digits) WEP key from the sticker of the modem or change it. Use the above link to QWest's support page or call if you need instructions for how to change the WEP key.

Whats New?

2010.11.01 Digital telephone & PBX services expanded
Over the summer of 2010 OpenAccess has rolled out digital telephone service for ourselves, affiliated companies and a few customers who were willing to be 'guinea pigs'.  Overall things went better than we expected and we are now opening up our digital telephone service plans to more customers.

2010.10.21 IPv6 Transition
OpenAccess will be having a mid range time line for adoption and implementation of IPv6.  As most people know who are reading this, there is a certain 'chicken & egg' problem with IPv6 in as much for any organization to move to IPv6 requires that other organizations have moved to IPv6.

2010.07.15 NAS.COM wholesale VPS and WebHosting services
This fall, OpenAccess will be re-purposing the '' domain name to provide VPS and WebHosting services, primarily wholesale to web developers. If you have an e-mail address, or a personal website located at, those services will continue be supported although we will not be accepting new accounts.

2010.02.22 Joomla auto install wizard now available.
Due to popular request, we now have a Joomla auto-installer available on our newer cPanel® servers.  This allows customers to quickly and easily install Joomla on their website.  The auto-installer is available under the 'site software' section in the administrative interface of your webhosting account.

2009.10.25 OpenAccess begins internal testing for Windows 2008 Server hosting solutions.
OpenAccess is happy to finally be able to announce that we are beginning internal testing of cPanelŽ/Enkompass as a platform for our customers to be able to deliver Windows(c) 2008 Server solutions on.

2007.09.26 Changes in paper billing system.
Effective January 1st 2008 we will be doing what most of our competitors have been doing for years and adding a $1.00 surcharge for paper invoices.

2007.05.30 New web servers in production.
In May we got two new web servers in production. These machines are based out of our facilities in Seattle and were needed as we have about hit capacity on our existing webhosting infrastructure.

2007.03.15 Additional nationwide and global network capacity added.
OpenAccess is glad to announce that we have put into production a new circuit providing us with direct Tier-1 nationwide and global Internet transport.

2007.01.17 Verizon DSL speed upgrades complete
Today we did the work to convert all NAS.COM customers over to our faster connection into Verizon. Everybody should be seeing performance increases.

More News...

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P.O. Box 4220, Bellingham, WA 98227
Bellingham/Whatcom (360) 647-0785 Toll Free: (800) 882-4979

OpenAccess is now part of the family.