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Support  > Multi Tenant  > Simple & Secure  > FAQs 

MT Simple & Secure Frequently Asked Questions

We do a lot of VPN connections and they seem to break, what is wrong?
A.  The Simple & Secure product is designed for small offices and is limited to 1000 simultaneous TCP/IP 'sessions'.? For instance, a typical web browser will have about 5-10 simultaneous sessions when you are loading a web page.

VPN circuits typically operate 24 hours a day and depending on what they are used for, each one may have well in excess of a 100 TCP/IP sessions operating at one time.

If you have more than a few users in your office with VPN connections to other locations on the Internet, then you will probably need to get a static IP block and your own firewall/VPN unit for your office here.
How come when I plug in my second VOIP phone they do not work reliably?
A.  Because the Simple & Secure service has a built-in firewall and uses NAT, there may be problems with running more than one VOIP telephone.? This is due to the nature of the VOIP technology itself.

If you need more than one VOIP phone in your office, then you will need to get a block of static IP addresses, your own firewall, and assign each VOIP telephone its own IP address.
How can I get my video conferencing software to work?
A.  Depending on the kind of video software you are using, the simple and secure firewall services may cause problems.

There are a couple of options for you here.

#1.? You can assign your video conference station to the IP address 192.168.V.2, which will provide it with a 1:1 mapped public IP address.? Note that this will provide that station with no firewall protection!

#2.? You can get a block of static IP addresses and install your own firewall that is customized to meet the needs of whatever video conferencing product you are using.

My IT consultant insists that I need to install a firewall, is this true?
A.  More than likely your IT consultant is unfamiliar with our Simple & Secure product.

Please have them call or e-mail somebody in support at our office and we can work with them to ensure that they understand our multitenant products and that we better understand the needs of your office.
Whats New?

2010.11.01 Digital telephone & PBX services expanded
Over the summer of 2010 OpenAccess has rolled out digital telephone service for ourselves, affiliated companies and a few customers who were willing to be 'guinea pigs'.  Overall things went better than we expected and we are now opening up our digital telephone service plans to more customers.

2010.10.21 IPv6 Transition
OpenAccess will be having a mid range time line for adoption and implementation of IPv6.  As most people know who are reading this, there is a certain 'chicken & egg' problem with IPv6 in as much for any organization to move to IPv6 requires that other organizations have moved to IPv6.

2010.07.15 NAS.COM wholesale VPS and WebHosting services
This fall, OpenAccess will be re-purposing the '' domain name to provide VPS and WebHosting services, primarily wholesale to web developers. If you have an e-mail address, or a personal website located at, those services will continue be supported although we will not be accepting new accounts.

2010.02.22 Joomla auto install wizard now available.
Due to popular request, we now have a Joomla auto-installer available on our newer cPanel® servers.  This allows customers to quickly and easily install Joomla on their website.  The auto-installer is available under the 'site software' section in the administrative interface of your webhosting account.

2009.10.25 OpenAccess begins internal testing for Windows 2008 Server hosting solutions.
OpenAccess is happy to finally be able to announce that we are beginning internal testing of cPanelŽ/Enkompass as a platform for our customers to be able to deliver Windows(c) 2008 Server solutions on.

2007.09.26 Changes in paper billing system.
Effective January 1st 2008 we will be doing what most of our competitors have been doing for years and adding a $1.00 surcharge for paper invoices.

2007.05.30 New web servers in production.
In May we got two new web servers in production. These machines are based out of our facilities in Seattle and were needed as we have about hit capacity on our existing webhosting infrastructure.

2007.03.15 Additional nationwide and global network capacity added.
OpenAccess is glad to announce that we have put into production a new circuit providing us with direct Tier-1 nationwide and global Internet transport.

2007.01.17 Verizon DSL speed upgrades complete
Today we did the work to convert all NAS.COM customers over to our faster connection into Verizon. Everybody should be seeing performance increases.

More News...

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