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Support  > Policies  > Customer  > Copyright Issues 

Copyright Issues
If OpenAccess receives a copyright infringement notice about your account, OpenAccess policies are to handle it as follows:

  1. Upon receipt of the notice, we will notify you by e-mail including the original notice and provide you three business days to take action to resolve the issue or contest it directly with the initiator of the complaint.  Please be sure to let us know you got this e-mail and are taking care of the problem.
  2. If we do not hear from you within three business days, we will send you a follow up e-mail, contact you by telephone, and suspend your account. 
  3. Generally, as long as you have communicated with us that you are aware of the problem and are in the process of trying to get it resolved, we will provide you with ten business days to get the problem fixed.
If, we receive subsequent notices that are substantially similar to the original notice after ten business days, your account will be suspended whether you are still in the process of trying to get things fixed or not.

OpenAccess reserves the right to terminate service to any customer at any time should we receive more than two unique infringement notices within the period of one year.  Please do keep in mind that it is extremely rare for us to have to go to these kind of lengths, but in 2004 we had to do it in the case of one particular customer.

By and large, most copyright infringement notices we receive are because customer have:
  • A virus on their computer, or one of their computers.
  • A wireless (WiFi) access point that is not password protected, or has had its password compromised.
  • A guest or other visitor was using your Internet connection and had a virus or other item on their computer.
  • Your website was compromised and somebody uploaded infringing material to it.
Example 1st Notice
Dear OpenAccess Customer,

We have received notification reporting an alleged infringement of one or more copyrighted works made on or over OpenAccess Network Services' network and is associated with your service(s) with us.

The copyright owner has contacted us to request that you cease this activity immediately.  A full copy of the notice is below.

Our copyright infringement policy is located at

Please be sure to notify us of your actions as soon as possible by replying to this e-mail.

 If we do not hear back from you within three business days, then your account will be suspended.

OpenAccess Network Services
(360) 647-0785

Whats New?

2010.11.01 Digital telephone & PBX services expanded
Over the summer of 2010 OpenAccess has rolled out digital telephone service for ourselves, affiliated companies and a few customers who were willing to be 'guinea pigs'.  Overall things went better than we expected and we are now opening up our digital telephone service plans to more customers.

2010.10.21 IPv6 Transition
OpenAccess will be having a mid range time line for adoption and implementation of IPv6.  As most people know who are reading this, there is a certain 'chicken & egg' problem with IPv6 in as much for any organization to move to IPv6 requires that other organizations have moved to IPv6.

2010.07.15 NAS.COM wholesale VPS and WebHosting services
This fall, OpenAccess will be re-purposing the '' domain name to provide VPS and WebHosting services, primarily wholesale to web developers. If you have an e-mail address, or a personal website located at, those services will continue be supported although we will not be accepting new accounts.

2010.02.22 Joomla auto install wizard now available.
Due to popular request, we now have a Joomla auto-installer available on our newer cPanel® servers.  This allows customers to quickly and easily install Joomla on their website.  The auto-installer is available under the 'site software' section in the administrative interface of your webhosting account.

2009.10.25 OpenAccess begins internal testing for Windows 2008 Server hosting solutions.
OpenAccess is happy to finally be able to announce that we are beginning internal testing of cPanelŽ/Enkompass as a platform for our customers to be able to deliver Windows(c) 2008 Server solutions on.

2007.09.26 Changes in paper billing system.
Effective January 1st 2008 we will be doing what most of our competitors have been doing for years and adding a $1.00 surcharge for paper invoices.

2007.05.30 New web servers in production.
In May we got two new web servers in production. These machines are based out of our facilities in Seattle and were needed as we have about hit capacity on our existing webhosting infrastructure.

2007.03.15 Additional nationwide and global network capacity added.
OpenAccess is glad to announce that we have put into production a new circuit providing us with direct Tier-1 nationwide and global Internet transport.

2007.01.17 Verizon DSL speed upgrades complete
Today we did the work to convert all NAS.COM customers over to our faster connection into Verizon. Everybody should be seeing performance increases.

More News...

(c) 1998-2012 OpenAccess Network Services
P.O. Box 4220, Bellingham, WA 98227
Bellingham/Whatcom (360) 647-0785 Toll Free: (800) 882-4979

OpenAccess is now part of the family.