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Support  > Multi Tenant  > Getting Started 

Getting Started with OpenAccess Multi Tenant Service
Whether you are setting up your own office network with our standard Plug and Play configuration or you are an IT consultant implementing more advanced services for a customer, we highly recommend that, before starting, you fill out our Plug and Play worksheet, which can be found at the bottom of this page.

By spending a few minutes to fill out this worksheet, you can save time later when you add a new computer, printer or server to your office network. And it simplifies technical support calls!

A stitch in time saves nine!
Getting Started Worksheets
Plug & Play Worksheet (MTPlugAndPlayWorksheet.pdf)
This worksheet provides a simple diagram of your office network. It takes only a few minutes to fill it out, and provides you and your IT staff with a handy resource when updating your network with new equipment.
How to fill out the Plug & Play Worksheet
The Plug and Play worksheet will be a simple diagram of your office network. It takes only a few minutes to fill out and once done, you or any IT staff that perform maintenance for your servers, printers, workstations or other equipment have a very handy reference. It also assists us in providing you with support for your Internet connection. Please store the worksheet somewhere safe and accessible.

Step 1 - Is Internet Service Active?
Confirm that service is turned on to your suite! Call us anytime during regular business hours to verify service. (360)647-0785

Step 2 - Plug Cable into the Cat-5 Jacket
With a standard laptop or desktop, connect the Ethernet cable to one of the OpenAccess Internet wall jacks in your office.

Step 3 - Start Your Computer
Start up your computer. You should have Internet access immediately. If not, then verify that your computer is set to 'automatic' (also known as DHCP) settings for Internet access.

Step 4 - Fill Out the Worksheet
If you have difficulties, call our office for additional assistance in setting the first computer up.

Now you are ready to fill out your OpenAccess Plug & Play Worksheet.? If you don't have a worksheet, or need another one, download one from below.

Step 5 - Enter Contact Information
On the lower right of the worksheet, enter your business name as the customer, your name as the technician and today's date.? The date is important because if there are changes to your network later, it will be critical that whoever reads the worksheet knows whether the information is current or potentially outdated.

Step 6 - Finding Your VLAN
If you don't know what a VLAN is, don't worry! It is a number, usually beytween 2 and 100.

To find your VLAN (on a Windows XP machine), go to "Start Menu",then click the return (enter) key on your keyboard. This runs a command prompt. Type in "ipconfig" and hit return again.

You will see your IP Address, your Subnet Mask and your Default Gateway. Your VLAN is the third digit of your 'Default Gateawy' and will be something like 192.168.V.1.? For example, if your gateway is, then your VLAN would be 15.

Enter your VLAN in the section on the left of the worksheet.

Step 7 - LAN Settings
You enter your LAN settings on the left side of the worksheet.? These are calculated from your VLAN and are:
LAN Subnet: 192.168.V.0/24, where V is your VLAN
LAN Gateway: 192.168.V.1, where V is your VLAN.

Step 8 - Your Public IP
This is the IP address that your office uses on the public Internet.? To find this, open your web browser and go to Your public IP address is at the top.

Congratulations, you're done!? We hope this went smoothly for you.

If you add any printers, file servers or other devices to your network, you can find additional instructions at

Whats New?

2010.11.01 Digital telephone & PBX services expanded
Over the summer of 2010 OpenAccess has rolled out digital telephone service for ourselves, affiliated companies and a few customers who were willing to be 'guinea pigs'.  Overall things went better than we expected and we are now opening up our digital telephone service plans to more customers.

2010.10.21 IPv6 Transition
OpenAccess will be having a mid range time line for adoption and implementation of IPv6.  As most people know who are reading this, there is a certain 'chicken & egg' problem with IPv6 in as much for any organization to move to IPv6 requires that other organizations have moved to IPv6.

2010.07.15 NAS.COM wholesale VPS and WebHosting services
This fall, OpenAccess will be re-purposing the '' domain name to provide VPS and WebHosting services, primarily wholesale to web developers. If you have an e-mail address, or a personal website located at, those services will continue be supported although we will not be accepting new accounts.

2010.02.22 Joomla auto install wizard now available.
Due to popular request, we now have a Joomla auto-installer available on our newer cPanel® servers.  This allows customers to quickly and easily install Joomla on their website.  The auto-installer is available under the 'site software' section in the administrative interface of your webhosting account.

2009.10.25 OpenAccess begins internal testing for Windows 2008 Server hosting solutions.
OpenAccess is happy to finally be able to announce that we are beginning internal testing of cPanelŽ/Enkompass as a platform for our customers to be able to deliver Windows(c) 2008 Server solutions on.

2007.09.26 Changes in paper billing system.
Effective January 1st 2008 we will be doing what most of our competitors have been doing for years and adding a $1.00 surcharge for paper invoices.

2007.05.30 New web servers in production.
In May we got two new web servers in production. These machines are based out of our facilities in Seattle and were needed as we have about hit capacity on our existing webhosting infrastructure.

2007.03.15 Additional nationwide and global network capacity added.
OpenAccess is glad to announce that we have put into production a new circuit providing us with direct Tier-1 nationwide and global Internet transport.

2007.01.17 Verizon DSL speed upgrades complete
Today we did the work to convert all NAS.COM customers over to our faster connection into Verizon. Everybody should be seeing performance increases.

More News...

(c) 1998-2012 OpenAccess Network Services
P.O. Box 4220, Bellingham, WA 98227
Bellingham/Whatcom (360) 647-0785 Toll Free: (800) 882-4979

OpenAccess is now part of the family.