OpenAccess Network Services
Get connected... Stay connected...

SpeedTest | MyAccount | WebMail | Tech Bulletin
    Internet     Hosting     Telephone     Security     Support     Company     Community    
Support  > Web Hosting  > E-Mail  > Common Problems 

Webhosting email - common problems

Every now and then, I get piles of duplicate e-mails. What is the problem?
A.  More than likely you are using POP3 to pick up your e-mail and your email program is not setup to 'delete messages on server after receiving them'.

To fix this, go into the settings for your e-mail account and change it to delete mail on the server.

Another option, is to switch to using IMAP to pick up your email.? This is another simple setting.

Important!? If you use POP3, and set to delete on the server, then you will not be able to read those messages by webmail because they will be deleted!
Can I use both webmail and my regular mail program?
A.  Yes you can.

To do this, we recommend that you set your email client to retrieve e-mail by IMAP instead of POP.? Webmail also uses IMAP, so this will provide better synchronization between your mail program and the webmail system.

If you do this, be sure that you delete messages you no longer need!

Using IMAP means the messages are saved on the server unless you delete them.? This is what allows you to read the message again by webmail, but if you don't delete old messages you will fill up your mailbox on the server.
When using my computer from another location, I get 'relay denied'.
A.  Most internet providers now disallow sending mail (also known as SMTP) through their network to mail servers that they do not own.

Yes, this is annoying, but you can thank the spammers for everybody having to do this.

Often, in order to be able to send mail when you are hooked to a different internet provider, you must use their server to send out e-mail no matter what the e-mail address is.

You need to find the mail server's name from the provider, and then update your SMTP server connection in your email program.

A quick tip - most internet providers have their mail servers set to the name of:
Whats New?

2010.11.01 Digital telephone & PBX services expanded
Over the summer of 2010 OpenAccess has rolled out digital telephone service for ourselves, affiliated companies and a few customers who were willing to be 'guinea pigs'.  Overall things went better than we expected and we are now opening up our digital telephone service plans to more customers.

2010.10.21 IPv6 Transition
OpenAccess will be having a mid range time line for adoption and implementation of IPv6.  As most people know who are reading this, there is a certain 'chicken & egg' problem with IPv6 in as much for any organization to move to IPv6 requires that other organizations have moved to IPv6.

2010.07.15 NAS.COM wholesale VPS and WebHosting services
This fall, OpenAccess will be re-purposing the '' domain name to provide VPS and WebHosting services, primarily wholesale to web developers. If you have an e-mail address, or a personal website located at, those services will continue be supported although we will not be accepting new accounts.

2010.02.22 Joomla auto install wizard now available.
Due to popular request, we now have a Joomla auto-installer available on our newer cPanel® servers.  This allows customers to quickly and easily install Joomla on their website.  The auto-installer is available under the 'site software' section in the administrative interface of your webhosting account.

2009.10.25 OpenAccess begins internal testing for Windows 2008 Server hosting solutions.
OpenAccess is happy to finally be able to announce that we are beginning internal testing of cPanelŽ/Enkompass as a platform for our customers to be able to deliver Windows(c) 2008 Server solutions on.

2007.09.26 Changes in paper billing system.
Effective January 1st 2008 we will be doing what most of our competitors have been doing for years and adding a $1.00 surcharge for paper invoices.

2007.05.30 New web servers in production.
In May we got two new web servers in production. These machines are based out of our facilities in Seattle and were needed as we have about hit capacity on our existing webhosting infrastructure.

2007.03.15 Additional nationwide and global network capacity added.
OpenAccess is glad to announce that we have put into production a new circuit providing us with direct Tier-1 nationwide and global Internet transport.

2007.01.17 Verizon DSL speed upgrades complete
Today we did the work to convert all NAS.COM customers over to our faster connection into Verizon. Everybody should be seeing performance increases.

More News...

(c) 1998-2012 OpenAccess Network Services
P.O. Box 4220, Bellingham, WA 98227
Bellingham/Whatcom (360) 647-0785 Toll Free: (800) 882-4979

OpenAccess is now part of the family.